Terms & Conditions

If you place an order with CG it is believed that you have read, understood and agreed to the below Terms and Conditions. Should you have any questions about these Terms and Conditions, please email sales@chelseagem.com  before placing your order.

When we receive your order you will receive an automated e-mail reply acknowledging receipt. No contract shall come into existence until we have accepted your order. Your order will be accepted by us by way of a confirmatory e-mail (‘Confirmation of Order’) which will confirm that we are able to send you the goods you have ordered, the price and the estimated delivery date. We would advise you to immediately check the details contained in the Confirmation of Order, you are able to correct errors in your order up to the point at which you click [“submit”] on your order.

Your statutory rights shall remain unaffected by these Terms and Conditions, and except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable.

Every care has been taken by us in the preparation of the content of our website, in particular to ensure that prices quoted are accurate at the time of posting the product on the website and that all products are fairly described. All prices and offers are subject to change.

We have tried to ensure that the colours of products for sale appearing on our website are as near as possible to the actual products shown. However, the actual colours you see will be dictated by your computer equipment and screen, and therefore we are unable to guarantee the precise colour of the product on delivery. In order to be sure of the colours, we would advise ordering a sample of the textile before placing a larger purchase.

When you place an order, we will require your name, email address, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. We may contact you by phone or email should we have a query about your order. We provide our delivery company with your address contact phone number so that they can deliver your order and contact you should they have difficulty in finding your address. For more details on how we use your data, please read our PRIVACY POLICY.

Please note that, should a product be out of stock, or if we are unable to authorise your payment, we will not be able to meet any obligations for the order. If there has been an error in the description or pricing of a product we will contact you before your order is confirmed.

If we have any issues regarding payment for your order we will contact you by phone or email. If we have hand no response within 72 hours your order will be cancelled.

All products are subject to availability. We will inform you as soon as reasonably possible in the event that the goods you have ordered are unavailable. In the event that the goods that you have ordered are unavailable a full refund will be offered.

All prices are displayed on the website in UK sterling. Unless otherwise indicated these are inclusive of UK VAT. Payments can be made in UK sterling either via bank transfer or a debit or credit card.

Please note our products are digitally screened printed by hand so colours may vary with different batches. Our Basecloth is a natural textile so there may be slub or other inconsistencies to the textile which CG cannot be held responsible for as these are inherent within a natural weave textile.

Visuals are for illustrative purposes only, please check for exact pattern repeat.

CG tries to keep the information on this website up-to-date and correct at all times but we do not give any warranty to its completeness or correctness and CG cannot be held responsible for any omissions or errors and the resulting implications from the use of this information.

CG is not responsible for customer generated mistakes, errors or defects including spelling provided, typographical or grammar errors, order quantity, or other ordering errors.

Once printed orders cannot be returned or refunded.

 

DELIVERY

We will aim to dispatch the goods ordered by you as soon as possible after your order has been accepted by us to the postal address you have given for the receipt of goods. However, we cannot guarantee an exact delivery date. Unless otherwise expressly agreed in writing, an agreed delivery date is not a deadline, but is simply by approximation and is otherwise entirely without obligation. Samples that are in stock will be dispatched as soon as possible however if a product is out of stock the delivery time may be longer and we will endeavour to notify you of this situation.

All of our products are made to order and an estimated lead time is stated in the product description. On placing the order, it is understood that you have agreed to these lead times and understood that they are only an approximation. The lead times given are indications only and cannot be guaranteed, they can vary depending on the size of the order and the bespoke nature of the product made.

On occasional circumstances, our delivery companies may not be able to deliver the product due to reasons that are beyond our control. Should an issue like this arrive you will be contacted and told of this issue.

Postal charges payable for goods and samples dispatched in the UK will be notified to you in the confirmatory email. Delivery charges for larger orders may vary depending on the size of the order and the final delivery destination of the goods, this will be stated in your confirmation of order email.

Deliveries outside of the UK may be subject to import taxes and additional charges for which you are solely responsible. Please note that we have no control over these charges and cannot predict their amount.